When you get your money back, in plain English.

We charge for exactly two things: the ₹99 home assessment (homeowners) and partner subscriptions (installers). Here is precisely how each works, how to cancel, and when money comes back. This policy is part of our Terms of Service.

The ₹99 assessment

The ₹99, paid when you book, is all-inclusive (GST and payment processing built in) and pays for a real service: the assessor’s time and travel, and the report you keep — it works with any installer, or none. Because the fee funds the visit itself, it is not refundable. It is a fee, not a deposit.

• Plans changed? One free reschedule. Move your visit to any available slot once, free, by email before the visit.
• If we can’t deliver the visit, you pay nothing. If your pincode turns out to be outside our service area, or we fail to conduct the visit within 14 days of your booking (and you haven’t chosen to reschedule), we refund the full ₹99 automatically — you don’t need to ask. You only ever pay for a visit that actually happens.
• After the visit, the service has been delivered and the report is yours for good — no cash refund applies.

Installer subscriptions (Starter ₹999 / Pro ₹2,499 per month)

• Cancel any time. Cancellation takes effect at the end of the current billing month — you keep access until then. No cancellation fee.
• No pro-rata refunds for a started month. Monthly fees are billed in advance and aren’t refunded part-way, except as below.
• First-charge guarantee. If you’re a new partner and write to us within 7 days of your first-ever subscription charge, we’ll refund that month in full.
• If we remove you from the platform for reasons other than a breach of our terms, we refund the unused portion of the current month pro-rata.

Duplicate, failed, or wrong charges

If a payment is deducted twice, or money leaves your account but the booking/subscription doesn’t activate, the extra charge is refunded in full automatically once it reconciles — typically within 5–7 business days. If you don’t see it, email us with the payment reference and we’ll chase it with Razorpay.

How refunds are paid, and how long they take

• All refunds go back to the original payment method (card, UPI, netbanking) via Razorpay.
• We initiate approved refunds within 2 business days of your request.
• Banks and card networks then take 5–7 business days to credit your account (UPI is usually faster).

How to request a refund or cancel

Email [email protected] from your registered email with your booking or payment reference. We acknowledge within 48 hours, usually the same day. Watt Matters is operated by Deepam Enterprises.